We can only ship to a verified billing address. Overseas customers may see a hold on the package until payment has cleared.
We ship by UPS and USPS. UPS cannot ship to PO Boxes. UPS shipments will be insured for the entire shipping value. USPS will not include insurance or signature confirmation unless it has been selected or stated on the shipping options/instructions. The consumer takes full responsibility if the shipment is damaged or lost and must make claims with the shipping provider (UPS or USPS).
Most orders received before 1:00 PM (PST) will ship the same day, provided the product ordered is in stock. Most ordered received after 1:00 PM (PST) will ship the next business day. Orders are not processed or shipped on Saturday, Sunday or US holidays.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by XactRC or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase provided they are still in unopened original packaging. Please fill out the fields under our "Returns" link in the Customer Service Menu.